Frequently Asked Questions

Returns & Exchanges

We want you to love what you ordered!  

For full details on returns, exchanges, and eligibility, please visit our Policies page found in the footer menu of our website under About Us & More.

If you are unsure about an item before purchasing, feel free to reach out-we're happy to help!

Products & Sizing

How do your items fit?  Fit can vary depending on the style and brand, but we do our best to include helpful notes in the product description.

If you're unsure about sizing, feel free to reach out - we're happy to help you find the best fit!

Will sold-out items restock?  Some of our pieces are limited and may not restock once they're gone.

If there's something you love, we recommend grabbing it while it's available!  You can also reach out to check on possible restocks.

About Dirt Road Dolls

Where are you located?  We're an online boutique with roots in real life - traveling to rodeos and events while also shipping orders from our home base.  

Check out our Find Us Near You tab, Dolls On The Road near the bottom of our page, or follow along on social media to see where we're headed next.

In the near future we will be hosting shopping events in our new showroom.  Watch for upcoming announcements!

How Can I Contact You?

The best way to reach us is by email or through our website contact form.  You may also reach us by phone at 830-391-8068 or message us through our social media platforms.  Please note that we will respond during regular business hours, Monday-Saturday 10-6.

What materials are used in your jewelry?

We try to be as transparent as possible in our jewelry product descriptions.  We use a mix of genuine stones and high-quality materials in our Heirloom Collection, Everyday Turquoise Collection, and portions of our other jewelry collections. 

You can learn more about the types of stones and finishes we carry on our Jewelry Transparency page.